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    • Email provider setup guides
      • How to use Google Workspace advanced mail routing with Fernand
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    • Setting up a communication channel
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    • Notification settings
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    • Importing Intercom conversations
    • Why is an SPF record not required?
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  • Features
    • Knowledge base
      • Setting up your knowledge base
      • Using a custom domain for your knowledge base
      • Adding custom CSS
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      • Embed interactive demos with Supademo
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      • Add the Fernand widget to your knowledge base
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    • Support widget
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      • Custom links icon reference
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      • Installing the widget on a React app
      • Write as an agent
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    • Custom data
      • Getting started with custom data
      • Structuring your endpoint
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    • Bonjour screen
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    • Tracking issues resolution
    • Reply directly from an email notification
    • Execute actions directly by replying to an email
    • Headless contact form
    • Compose pre-filled messages from URL parameters
  • Account and Billing
    • Signing in to Fernand
    • Billing and payments
    • Account settings
    • Manage members and permissions
  • Security and privacy
    • Our commitment to privacy
    • How we process your data?
    • Data processing agreement
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    • Report a vulnerability
  • Integrations
    • Linear integration
    • Lemon Squeezy integration
    • Paddle Billing integration
    • Polar integration
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Account and Billing

Get support on anything related to your account, payment, or billing.

Articles in this collection

  • Signing in to Fernand

    Welcome to Fernand! To access all the features of our software, you'll need to sign in to your account. Here's how:Step-by-step guideGo to the Fernand homepage.Click on the 'Sign In' button, usually located at the top right corner of the page.Enter y

  • Billing and payments

    Understanding your billing and payment options is crucial to managing your account with us. Here's everything you need to know.How to view your billYou can view your bill at any time from your account dashboard. Simply log in to your account, navigat

  • Account settings

    Your account settings are where you can manage all aspects of your account, from your personal information to your preferences. Here's a quick guide on how to navigate and update your account settings.Accessing your account settingsTo access your acc

  • Manage members and permissions

    Our software allows you to add members to your team and manage their permissions. Here's how you can do it:Adding membersTo add a new member to your team, go to the 'Team' section in your account settings. Click on 'Add Member', enter their email add

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