If you've forgotten your password, click on the 'Forgot Password' link on the login page. Enter your email address and we'll send you a link to reset your password. Click on this link and follow the instructions to create a new password.
Active users can respond to customers directly. If this permission isn't activated, then the user is considered "Passive" and won't be charged for a seat. This means you can invite your whole team to access and collaborate on support issues at no extra cost.
There are no restrictions in the number of passive users. You can invite your whole team to collaborate on support issues at no extra cost ✨
No. We don't ask for your credit card up front, so you'll only be charged when you decide you’re ready. No surprises.
Nope. You’ll be charged monthly, and you can cancel at any time. If you cancel, you’ll only be charged for the current billing period and won’t be charged again after that.
You can add or remove users anytime. Once you cancel individual users, you’ll be responsible for charges incurred for that billing period, but you won’t be charged again for those users in subsequent months.
Yes, we provide a free, manual concierge import service of all major helpdesk systems data including Zendesk, Intercom, Front, Helpscout, Crisp, and many others.
Sure you can! No questions asked, no contracts, no strings attached. Once you have canceled, you’ll still have access to the service until the end of your subscription cycle.
Hell no! Actually, we don't even have a sales department. We're 100% focused on building the best service for teams of 10 and less. You can still sign up at the normal rate, but we're probably not a fit.
Fernand is GDPR compliant and only hosted on servers in Europe. Except for yourself and, if necessary, our support engineers, nobody else has access to your data. See our privacy policy for more details.
If you need help at any point, our customer support team is here to assist you. You can reach us via email, phone, or live chat.