Automation rules
Set up and optimize automated workflows to streamline customer service operations and enhance team efficiency.
Articles in this collection
- Rules
One of the most powerful features on Fernand is Rules. This super-charged tool allows users to route conversations or automate actions based on specific conditions. Rules can be found under Settings > Rules and can be triggered whenever a message or
- Automatically closing inactive conversations after some time
Streamline your customer service workflow by automatically closing inactive conversations. This guide will show you how to set up a time-based rule in Fernand that closes conversations after a specified period of customer inactivity.Setting up the ru