Getting started
An introduction to everything you need to use Fernand.
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- How do I sign up for a free trial of Fernand?
To sign up for a free trial of Fernand, simply click on the blue button “Try for free” to begin your account creation on getfernand.comFill out the form by providing:Your company’s nameYour work emailYour passwordAnd check the box to accept our terms
- Setting up a communication channel
Welcome! Let's get your communication channel up and running. Having a dedicated channel helps ensure smooth communication with your customers. Follow the steps in this guide to create your own inbox, set up an email redirect, and configure your DNS
- Inviting team members
At Fernand, we believe customer support is a team effort and shouldn't happen in a silo. Getting your team onboard is an essential step in effective collaboration. You can seamlessly invite team members, assign roles and permissions, and ensure that
- Installing Fernand on your phone
Learn how to install Fernand as a progressive web app on your iOS or Android mobile device. Enable push notifications to stay up to date.
- Notification settings
At Fernand, we're all about keeping you connected to the conversations that matter. Whether you're at your desk or on the go, our notification system ensures you never miss a beat. Let's dive into how you can customize your notification experience to
- Setting up business hours
Helping customers understand when they can expect to hear from you is crucial to providing a good user experience. Business hours also enable efficient automation of rules linked to these hours. Without defined business hours, we default to consideri
- Importing Intercom conversations
Intercom offers a way to export all your conversations with their attachments into an Amazon S3 storage.At Fernand, we've implemented a dedicated S3 bucket that you can export your data to, that will then be imported onto Fernand so that you don't lo
- Why is an SPF record not required?
You might have noticed it: when you add a new email channel on Fernand, we only ask for two CNAME and a TXT record.The TXT and one of the two CNAMEs roles are to sign the email sent using DKIM. They ensure that the content is proved to come from you.
- Common questions
We understand that you may have some questions as you start using our software. Here are some of the most common questions we receive, along with their answers.How do I create an account?To create an account, simply click on the 'Try for free' button