Getting started

At Fernand, we strive to keep you in the loop about important conversations, so that you never miss a message. You can choose to receive email notifications whenever a conversation or note requires your attention. Don’t worry — you can personalize th

Welcome! Let's get your communication channel up and running. Having a dedicated channel helps ensure smooth communication with your customers. Follow the steps in this guide to create your own inbox, set up an email redirect, and configure your DNS

At Fernand, we believe customer support is a team effort and shouldn't happen in a silo. Getting your team onboard is an essential step in effective collaboration. You can seamlessly invite team members, assign roles and permissions, and ensure that

To sign up for a free trial of Fernand, simply click on the blue button “Try for free” to begin your account creation on getfernand.comFill out the form by providing:Your company’s nameYour work emailYour passwordAnd check the box to accept our terms

Helping customers understand when they can expect to hear from you is crucial to providing a good user experience. Business hours also enable efficient automation of rules linked to these hours. Without defined business hours, we default to consideri

Intercom offers a way to export all your conversations with their attachments into an Amazon S3 storage.At Fernand, we've implemented a dedicated S3 bucket that you can export your data to, that will then be imported onto Fernand so that you don't lo

We understand that you may have some questions as you start using our software. Here are some of the most common questions we receive, along with their answers.How do I create an account?To create an account, simply click on the 'Try for free' button

You might have noticed it: when you add a new email channel on Fernand, we only ask for two CNAME and a TXT record.The TXT and one of the two CNAMEs roles are to sign the email sent using DKIM. They ensure that the content is proved to come from you.