Translations in the widget

Our widget is set to use English en strings by default. To use the default user language based on the browser preferences, you need to set the language: 'auto' parameter when initializing the widget.

Our support widget comes with a few translations available. As of now, we support the following languages:

French fr
German de
Dutch nl
Italian it
Spanish es
Portuguese pt
Polish pl
Swedish sv
Danish dk
Turkish tr

If you want to participate, you can submit a new language by updating the following file: https://messenger.getfernand.com/i18n/template.json

You can also review the translations at https://messenger.getfernand.com/translations.js if you spot any mistakes.

All the static words in our widget have been translated, but we cannot anticipate and translate the custom text you set in the following parameters:

orgDescription
customPrompt
customIdentPrompt
labels.home / labels.chat / labels.articles / labels.contact
links[].title

For all of these, instead of a string, you can pass an object with the language as the key - defined by two letters (ISO 639-1) - and the translated string as the text. In this case, the language "en" is required.

For example:

Fernand('init', {
    appId: 'your-slug',
    orgDescription: {
        en: 'Hey! Do you need help?',
        fr: 'Salut! Besoin d\'aide?',
        de: 'Hallo! Brauchst du Hilfe?'
    }
})

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