Setting up a communication channel
Welcome! Let's get your communication channel up and running. Having a dedicated channel helps ensure smooth communication with your customers. Follow the steps in this guide to create your own inbox, set up an email redirect, and configure your DNS records.
Creating your inbox
The first step to establishing your dedicated communication channel is creating an inbox.
From the dashboard, navigate to your settings, then to the "Channel" section
Click the "+ Add channel" button
In the form that appears, fill in the "Name" and "Channel email" fields. The inbox name is how it'll appear on your dashboard and to messages sent to your customers, while the email is where messages for this inbox will be sent.
Click "Create a channel" to create your channel
Setting up an email redirect
To create your channel, you will need to set up an email redirect. This will ensure all emails sent to your channel email are forwarded to Fernand.
Head over to your email provider's settings page—this may look different depending on your provider
Locate the "Forwarding" or "Redirect" section
Enter your channel email in the "Source" field, and the Fernand email we provided in the "Destination" field
Save your settings
Setting up your DNS records
Setting up DNS records helps authenticate your communication, ensuring emails from your inbox reach their destination without getting flagged as spam. You'll need to set up one
TXT record and two
Setting the TXT record
TXT records are used for various purposes, including email verification.
Go to your DNS provider's page. Find the DNS management section, and click on the option to add a new record
TXTrecord from the drop-down list
Hostsection, usually you can just enter
@or leave it empty
Textsection, enter the
TXTvalue we provide
Save your changes
Setting the CNAME records
CNAME records are used to point a subdomain at a different domain name. We'll add two of them:
Using the same steps as before, select "
CNAMErecord" from the drop-down list
Enter the specific subdomains we provide in the
Valuesection, enter the destination hostname we provide
Repeat the process for the second
Save your changes
With these steps completed, your dedicated communication channel is ready to go! Enjoy seamless, secure communication with your customers.