Cloudflare email routing

Setting up your email channel in Fernand using Cloudflare Mail Routing is a quick and powerful way to centralize your customer communications without jumping between tools. Once connected, all emails to your support address will land directly in Fernand, and you’ll be able to reply from your own domain, with proper authentication and deliverability.

Step 1: Create an email redirect

To start receiving emails in Fernand, you’ll need to set up an email forward (also called a redirect) from your real support address to the Fernand-generated address.

If you're using Cloudflare Mail Routing, follow these steps:

  1. Go to your domain in the Cloudflare dashboard and click on Email.

  2. In the Routing section, create a new rule where the destination is your Fernand address. You’ll find this unique address in Fernand → Settings → Channel → Email.

    Example:
    support@yourdomain.com → support@yourdomain.fernand-mails.com

Once that’s set up, all incoming emails to your address (like support@yourdomain.com) will be forwarded to Fernand.

Step 2: Authenticate your domain

To send emails from Fernand on your behalf (so it shows up as coming from your actual domain), you’ll need to authenticate your domain with a few DNS records.

You’ll find the exact values to use in Fernand → Settings → Channel → Email, as they are unique to your organization.

  1. Head to the DNS tab of your domain on the Cloudflare dashboard.

  2. Add a TXT record for DKIM and paste the data referenced from Fernand's settings page

  3. Add a CNAME record for domain verification (also part of DKIM setup).

  4. Add another CNAME record to set up bounce handling. This helps improve deliverability.

Once these records propagate (usually within a few minutes to a couple of hours), Fernand will detect them automatically and mark your domain as authenticated.

Need help?

If this all feels a bit much, no worries—we’ve got you. You can book a free call with our customer success team and we’ll walk through it with you, step by step.

This setup is a one-time thing.
Once your email channel is live and authenticated, you’re all set to start sending and receiving support emails from Fernand. No further setup is needed.

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