Cloudflare email routing

Setting up your email channel in Fernand using Cloudflare Email Routing is a quick and powerful way to centralize your customer communications without jumping between tools. Once connected, all emails to your support address will land directly in Fernand, and you’ll be able to reply from your own domain, with proper authentication and deliverability.

  1. Open your Cloudflare dashboard and click on Compute, then Email Service, and Email Routing

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  2. Click on Destination Addresses

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  3. Then, click on Add Address

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  4. In the modal dialog, add your Fernand inbox email in the Email Address field
    It should look like support@piedpiper.fernand-mails.com

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  5. You will need to validate ownership of that email address. Once you hit Save, an email will be sent to your Fernand inbox. Click on the link in the email to prove ownership.

  6. Then, head back to Cloudflare > Compute > Email Service > Email Routing and click on the Routing Rules tab in the page

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  7. On the Routing Rules tab, click on Create Address in the Custom address section

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  8. Add your support@piedpiper.com support inbox, and select the Send to an Email option under Action

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  9. Then, select your Fernand inbox redirection address support@piedpiper.fernand-mails.com in the Destination dropdown, and hit Save

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  10. Send a test email to your support inbox at support@piedpiper.com to make sure it lands on Fernand. You should be all set!

Need help?

If this all feels a bit much, no worries: we’ve got you. You can book a free call and we’ll walk through it with you, step by step.

This setup is a one-time thing
Once your email channel is live and authenticated, you’re all set to start sending and receiving support emails from Fernand. No further setup is needed.

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