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      • How to use Google Workspace advanced mail routing with Fernand
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    • Setting up a communication channel
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    • Importing Intercom conversations
    • Why is an SPF record not required?
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  • Features
    • Knowledge base
      • Setting up your knowledge base
      • Using a custom domain for your knowledge base
      • Adding custom CSS
      • Adding custom JS
      • Embed interactive demos with Supademo
      • Track knowledge base analytics with Plausible
      • Add the Fernand widget to your knowledge base
      • Track knowledge base analytics with Fathom
    • Support widget
      • Setting up the support widget
      • Authenticating users
      • Unauthenticated users
      • Custom links icon reference
      • Translations in the widget
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      • Deep linking to articles from your app
      • Installing the widget on a React app
      • Write as an agent
    • Automation rules
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      • Automatically closing inactive conversations after some time
    • Custom data
      • Getting started with custom data
      • Structuring your endpoint
      • Displaying your data using Liquid
      • Executing actions on your endpoint
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    • Bonjour screen
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    • Execute actions directly by replying to an email
    • Headless contact form
    • Compose pre-filled messages from URL parameters
  • Account and Billing
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  • Security and privacy
    • Our commitment to privacy
    • How we process your data?
    • Data processing agreement
    • Warrant canary
    • Report a vulnerability
  • Integrations
    • Linear integration
    • Lemon Squeezy integration
    • Paddle Billing integration
    • Polar integration
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Security and privacy

We take privacy and platform security very seriously. Discover how.

Articles in this collection

  • Our commitment to privacy

    At our company, we take your privacy seriously. We are committed to protecting your personal information and using it in a manner that is consistent with your expectations and our legal obligations. Here's what you need to know about our approach to

  • How we process your data?

    We understand the importance of your personal data and are committed to processing it responsibly and in compliance with applicable data protection laws. Here's how we process your data:Collection of dataWe collect data that you provide to us directl

  • Data processing agreement

    This Data Processing Agreement (DPA) complies with the EU's General Data Protection Regulation (GDPR). It forms part of the contract between the data controller and the data processor, and it lays out the responsibilities and obligations of the data

  • Warrant canary

    In an effort to keep our community informed about legal and security issues, we hereby declare this Warrant Canary.DateThe current date is October 14th, 2023.Legitimate inquiriesAs of today, we have not received any:SubpoenasWarrantsNational security

  • Report a vulnerability

    We acknowledge the importance of security researchers in helping keep our systems and our users safe. We encourage responsible disclosure of security vulnerabilities via our Vulnerability Reporting Policy.Guidelines for reportingWhen reporting a vuln

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