Execute actions directly by replying to an email
When you receive a notification email from Fernand, instead of replying or writing a note, you can also execute specific actions directly, allowing you to treat a conversation faster without having to head to Fernand's app.
We support the following commands :
/closeto close a conversation
/spamto mark a conversation as spam
/!spamto mark a conversation as spam and block the contact
/assignto assign to someone to your team. When doing so, we expect a second parameter that will be either the email or the beginning of the name of the member you want to assign to. In this case, "me" is a specific keyword that will assign the conversation to you.
For instance, you can assign to your teammate Richard by doing
/a ri. That's enough!
You can also combine multiple actions by writing them one by line. As long as you start the action with a slash (
/), you can quickly do multiple actions:
/a me /c
In case you send an action that is unknown, let's say
/b, you'll receive an email warning you that your email was ignored because we couldn't understand the requested action.
The same applies for when you try to assign a conversation to someone and either make a typo or we can't find them, such as