Support widget
Add a support widget and embed live chat directly in your product
Articles in this collection
- Setting up the support widget
This articles describe in details how to properly setup your support widget, including live chat, and help articles on your app or website.
- Authenticating users
By default, Fernand's widget doesn't know the identity of the users interacting in widget. If you are dealing with logged in users, you can pass the "user" parameter to authenticate them.Fernand('set', { user: { name: 'Richard', e
- Unauthenticated users
Our support widget supports handling unauthenticated users. This is important if you place our support widget on your landing page and want to allow visitors to
- Custom links icon reference
We provide a handful of icons that you can use when adding custom links to your support widget
- Translations in the widget
Our widget is set to use English en strings by default. To use the default user language based on the browser preferences, you need to set the language: 'auto' parameter when initializing the widget.Our support widget comes with a few translations av
- Contact form custom fields
You can customize the contact form in your support widget to add more fields and hide or set default values to the subject and message fields.Since setting up a custom contact form depends on user actions, you cannot set these extra fields by default