Support widget

This articles describe in details how to properly setup your support widget, including live chat, and help articles on your app or website.

By default, Fernand's widget doesn't know the identity of the users interacting in widget. If you are dealing with logged in users, you can pass the "user" parameter to authenticate them.Fernand('set', { user: { name: 'Richard', e

Our support widget supports handling unauthenticated users. This is important if you place our support widget on your landing page and want to allow visitors to

We provide a handful of icons that you can use when adding custom links to your support widget

Our widget is set to use English en strings by default. To use the default user language based on the browser preferences, you need to set the language: 'auto' parameter when initializing the widget.Our support widget comes with a few translations av

You can customize the contact form in your support widget to add more fields and hide or set default values to the subject and message fields.Since setting up a custom contact form depends on user actions, you cannot set these extra fields by default

Keep your users in the flow by showing them the right help content exactly when and where they need it. With Fernand's deep linking feature, you can create contextual help that appears right within your app without sending users to external documenta