Polar integration

Learn how to sync customer and payment data from Polar into Fernand using our native integration.

What is Polar?

Polar is a modern monetization platform for developers and indie hackers. It lets you sell digital products, manage subscriptions, deliver license keys, and gate access to GitHub repositories or Discord servers — all with a developer-first experience and a clean, open-source foundation.

Polar is a streamlined alternative to platforms like Lemon Squeezy or Gumroad, built for the open web.

How it works

After connecting your Polar account to Fernand, you’ll be able to see customer payment information and product access details directly within each customer conversation.

This enables you to:

  • Instantly verify if someone is an active customer

  • Prioritize conversations from high-tier plans

  • View product purchases and payment history in context

How to connect Fernand with Polar

  1. Go to your settings (or hit G then S ) by clicking on your avatar at the bottom left corner of your Fernand dashboard. From there, select "Integrations" on the left navigation.

  2. Click on Connect Polar.

  3. You'll be redirected to Polar to authorize the connection.

  4. Once approved, Fernand will begin syncing customer data automatically.

That’s it! You’ll now see Polar customer info directly in Fernand's conversation list and sidebar.

How to automate your inbox with Polar data

Once Polar is connected, you can create automation rules in Fernand based on Polar data.

Let’s walk through a basic example: auto-replying to all customers on your “Pro” plan.

  1. Go to Rules in Fernand.

  2. Create a new rule
    Click Add rule and give it a descriptive name.

  3. Select a trigger
    This ensures the rule runs on each new customer message.

  4. Select a condition
    Now add a condition based on Polar data. For example:
    - Contact is a customer
    - Contact has paid plan...

  5. Select an action
    Now define what happens when the rule matches. For example:

    - Send an auto reply (with variables)
    - Assign the conversation to a specific agent
    - Tag the conversation with priority or paid
    - Trigger a webhook for external automation

Disconnecting the integration

If you ever want to disconnect Polar:

  1. Go to the Integrations page.

  2. Click Disconnect next to Polar.

Deleting your organization on Fernand will also remove the Polar integration automatically.

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