Knowledge base
Deflate your support volume by providing self-service articles using our knowledge base generator feature
Articles in this collection
- Setting up your knowledge base
A knowledge base is your customer’s self-service portal for information about your product or service, and Fernand provides an intuitive, Notion-like editor for crafting an informative and user-friendly knowledge base for your SaaS product. Getting s
- Using a custom domain for your knowledge base
Hi, friend! So, you want to give your knowledge base a unique and personal touch - a very wise move for your branding. We're here to guide you on how to use a custom domain for your knowledge base. Let's get started!Setting up your custom domainFirst
- Adding custom CSS
You can tailor your knowledge base with custom CSS. Here's a guide to help you match it to your company’s brand for a more personalized user experience.Accessing the featureThe first step is to access the custom CSS feature in Fernand's knowledge bas
- Adding custom JS
You can harness the power of JavaScript to add new features and interactive elements to our knowledge base. We don't limit you in any way.How to access the custom JS featureBefore we start with the code, let's make sure we're on the right page. Just
- Embed interactive demos with Supademo
Supademo is a fast-growing platform for creating beautiful, AI-powered interactive demos in seconds. Users simply click through their product flow as if they're screensharing - and Supademo captures each step, click, and transition into a cohesive, i
- Track knowledge base analytics with Plausible
Track the performance of your Fernand knowledge base articles with Plausible.io. No cookies, GDPR compliant, open source.
- Add the Fernand widget to your knowledge base
We've made things simple for you to display our widget on your knowledge base.All you have to do is pass the fernandSettings to the Javascript object in your knowledge base Custom Javascript settings and our knowledge base will pick up the settings a