Features
Overviews of our most powerful and popular features.
All collections
- 📚Knowledge base7 articles
Deflate your support volume by providing self-service articles using our knowledge base generator feature
- 💬Support widget6 articles
Add a support widget and embed live chat directly in your product
- 🔄Automation rules2 articles
Set up and optimize automated workflows to streamline customer service operations and enhance team efficiency.
- 🎛️Custom data15 articles
Fetch any data from an API endpoint and display the rendered template in your conversation sidebar.
- 📊Reporting1 article
Get an overview of your support workload. Analyze trends, and identify where you could get better to deliver an even better customer experience.
- ✨Smart snippets2 articles
Articles in this collection
- Bonjour screen
The Bonjour screen is your personal assistant when logging into Fernand. It provides a snapshot of your support status, the number of conversations awaiting your response, and the estimated time needed to achieve inbox zero. Think of it as popping by
- Setting up a Split Inbox
Splits are customizable sections of your inbox that allow you to organize conversations based on specific criteria.
- Rules
One of the most powerful features on Fernand is Rules. This super-charged tool allows users to route conversations or automate actions based on specific conditions. Rules can be found under Settings > Rules and can be triggered whenever a message or
- Smart snippets
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
- Tracking issues resolution
Discover how to track resolution of issues within Fernand, and make sure to close the loop with your customers.
- Reply directly from an email notification
When you receive a notification email from Fernand, such as a new conversation or a reply, you'll notice the "Reply-to" email is something like "reply-{hash}@your-service.fernand-mails.com" or "note-{hash}@your-service.fernand-mails.com".Replying to
- Execute actions directly by replying to an email
When you receive a notification email from Fernand, instead of replying or writing a note, you can also execute specific actions directly, allowing you to treat a conversation faster without having to head to Fernand's app.We support the following co