Features

The Bonjour screen is your personal assistant when logging into Fernand. It provides a snapshot of your support status, the number of conversations awaiting your response, and the estimated time needed to achieve inbox zero. Think of it as popping by

Splits are customizable sections of your inbox that allow you to organize conversations based on specific criteria.

One of the most powerful features on Fernand is Rules. This super-charged tool allows users to route conversations or automate actions based on specific conditions. Rules can be found under Settings > Rules and can be triggered whenever a message or

Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Shared drafts allow you to collaborate seamlessly with your teammates, streamlining your workflow and boosting productivity

Discover how to track resolution of issues within Fernand, and make sure to close the loop with your customers.

Smart replies in Fernand help craft accurate responses quickly. Using GPT-4 and your AI training, it suggests context-aware replies that match your tone and company style.

When you receive a notification email from Fernand, such as a new conversation or a reply, you'll notice the "Reply-to" email is something like "reply-{hash}@your-service.fernand-mails.com" or "note-{hash}@your-service.fernand-mails.com".Replying to

When you receive a notification email from Fernand, instead of replying or writing a note, you can also execute specific actions directly, allowing you to treat a conversation faster without having to head to Fernand's app.We support the following co

Create seamless conversations on your static website with Fernand's form integration. Customize with extra fields, attachments, and tags while ensuring security with rate limiting and user authentication.

Quickly set up Fernand app links with pre-filled compose modals using simple URL parameters. Customize fields like to, cc, subject, and body. Ideal for integration with admin tools or leveraging Fernand's Custom data feature.

Easily download original EML files with Fernand. View any incoming email, click on the channel email, and choose "Download EML file" to get the untouched email, complete with headers.

Effortlessly manage unrelated customer requests by starting a new conversation from a specific message. Streamline communication and close old exchanges efficiently.

Easily delete incoming messages in Fernand by clicking the message source text. Confirm the deletion through a simple prompt, ensuring the message is fully removed from the system.