Our support widget supports handling unauthenticated users. This is important if you place our support widget on your landing page and want to allow visitors to reach out with any question before they sign up, for example.
Unauthenticated users are ones that have not been authenticated using Fernand's secret hash, and that just provided their Name and Email address as contact data. This data is not verified, which is why we advise our users to treat incoming requests of unauthenticated users with caution.
Once a user replies to a thread from their email address, the conversation will change status and become verified, because we consider it automatically verified.