Installing the widget on your Fernand knowledge base

This article explains how to install the Fernand widget on your knowledge base. The setup takes a few minutes and does not require any custom integration.

Where to install the widget

The widget is configured directly from your Fernand workspace settings.

  1. Open your Fernand workspace.

  2. Go to Workspace settings.

  3. Open Knowledge base, then click on the Settings tab.

  4. Scroll down to Custom Javascript.

Add the widget script

Paste the following snippet into the Custom Javascript field.

window.fernandSettings = {
    appId: '{your-app-id}'
}

You can customize the widget by passing extra parameters as you see fit, referencing the documentation at Setting up the support widget

Find your appId

The appId is the name of your organization inside Fernand.

You can find it directly in your Fernand URL when you are logged in.

Example:
https://app.getfernand.com/piedpiper/bonjour

In this case, your appId is piedpiper.

Verify the installation

Once saved, open your knowledge base in a new tab.

If the widget appears, the installation is complete. No further configuration is required.

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