Enabling Fernand's bug tracking tool

Fernand includes a built-in bug tracking tool designed to help identify and troubleshoot issues quickly.

  1. First, you'll need to enable the tracking on your Fernand's account. For that, open the developer console by hitting F12. You should see a new pane on your browser with a few tabs in it. Select the Console tab.

  2. In it, paste the following command to start the debugging agent

    localStorage.setItem('fernand.debug', 'true')

  3. Refresh the page. This should enable the tracking system on your account. If you keep the developer console open, you should now see a message that says:

    "[Fernand Debug] - Tracking ready."

  4. You can freely close the developer console now ✌️

Please keep in mind that the tracker is enabled only for your specific browser. If you visit Fernand on another browser, computer or device, it won't collect debug logs.

Download the tracking report

Use Fernand as usual. When a bug happens or something behaves unexpectedly:

  1. Open the developer console (F12)

  2. Run this command in the Console tab:

    FernandDebug('download')

  3. A file will be download to your computer, that you can send to us.

For information, our debug script only store the actions made in the past 5 minutes only, no longer, and everything is stored on your computer (nothing is sent to us) up to when you send us the file you get when calling "download".

Disabling Fernand debug tool

If anything starts to behave weirdly, cause loading or performance issues, or anything that was working before but stopped working after you enabled the debug system, you can disable it by opening the developer console again, and entering the following command:

localStorage.removeItem('fernand.debug')
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