Google Workspace

Google Workspace advanced mail routing can be used to redirect messages received by your organization's email addresses to your Fernand channel.

  1. Open Google Admin Console and log in with your admin account.

  2. Go to Apps > Google Workspace > Gmail, and select Default routing.

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  3. Click Configure

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  4. In the Specify envelope recipients to match section, select Single recipient and add: support@piedpiper.com

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  5. Scroll down to the Envelope Recipient option, select Change envelope recipient and input your Fernand forwarding address in the Replace recipient field support@piedpiper.fernand-mails.com

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  6. Scroll to the bottom and make sure the setting under the Options section is set to: Perform this action on non-recognized and recognized addresses.

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  7. Click Save to apply this routing rule.

  8. Send a test email to support@piedpiper.com to confirm you receive messages properly on your new Fernand inbox.

Tips

  • Custom Filters: You can further customize the routing rule by adding filters for specific sender addresses, subject lines, or other criteria.

  • Security: Ensure that sensitive information is handled securely when setting up email redirects. The Google spam filter can be fairly aggressive. If it determines an email is spam, that email will not be forwarded in to Fernand.

For more detailed information and troubleshooting, you can refer to the official Google Workspace support documentation here.

Need help?

If this all feels a bit much, no worries: we’ve got you. You can book a free call and we’ll walk through it with you, step by step.

This setup is a one-time thing
Once your email channel is live and authenticated, you’re all set to start sending and receiving support emails from Fernand. No further setup is needed.

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